If your restaurant signed up with a payment provider because the rate looked unbeatable, it’s worth asking one question: do you actually know why it was so cheap? For a lot of Singapore F&B merchants, the answer traces back to a merchant category code (MCC) they never chose and probably […]
Ernest Lim
22 posts
You ran a membership sign-up promotion. Fifty customers joined. Three months later, you’re looking at the numbers and most of them haven’t been back. The loyalty programme is technically running — but it’s not doing what it’s supposed to do. This is one of the most common problems with restaurant […]
Every Singapore restaurant owner who takes reservations knows this routine. A message comes in at 11pm: “Hi can book for 4 pax Saturday 7pm?” You’re asleep. You reply in the morning. They’ve moved on, or booked somewhere else. Or you do reply — and spend the next ten minutes going […]
Walk into most Singapore F&B back offices and you’ll find the same pattern: one system for the POS, another for QR ordering, a third for CRM and loyalty, a fourth for the kitchen display, and sometimes a fifth just for reservations or delivery. Each tool does its job well enough […]
Contactless payment stopped being a differentiator for Singapore restaurants some time ago, even if a lot of marketing still treats it like one. Tap-to-pay, QR code payment, and mobile wallets are now the default expectation, not a feature guests notice or choose a restaurant for. If your ordering flow doesn’t […]
What Is a Shared Cart and How Does It Help Your Restaurant? A shared cart is a cloud-based cart that every guest at the same table can see and add to from their own phone, before the order is sent to the kitchen. Instead of each diner ordering in isolation, […]
QR Ordering Complaints: How to Handle Guest Pushback and Reduce Order Errors QR ordering complaints are the number one reason Singapore restaurant owners hesitate before switching from a fully staffed ordering model. “My regulars will hate it.” “Older customers can’t use it.” “We’ll get more wrong orders, not fewer.” These […]
Restaurant member pricing is one of the simplest, most effective ways for a Singapore F&B business to turn one-time diners into regulars. The idea is straightforward: members pay a lower price than walk-in customers on selected items or across the whole menu. But behind that simple offer sits a powerful […]
Selling VIP memberships is one of the fastest ways for a Singapore restaurant to generate instant cash flow while locking in future visits. Instead of waiting for customers to come back, you ask your best customers to pay upfront for a membership that gives them more value than it costs […]
Singapore’s Beverage Container Return Scheme (BCRS) has been live since 1 April 2026. If you run a restaurant, café, or F&B outlet, there’s one question you need to answer clearly: does the $0.10 deposit apply to your drinks, and when? Most operators we’ve spoken to initially assume it’s a dine-in […]
If you are shopping for the best self-service kiosk for your Singapore restaurant in 2026, you have probably noticed the choices have exploded — and so have the price tags. Every vendor claims their kiosk will cut labour, speed up queues and lift sales. Some deliver. Many don’t. The truth is […]
If you want to increase the average order value in your restaurant, a self-service kiosk is one of the most reliable tools you can put on the floor. Not because it replaces your staff — but because it does one thing your busiest cashier can’t: it upsells every single customer, […]
If your kitchen still runs on printed dockets or handwritten tickets, you already know the pain: lost orders, shouted clarifications, meals going cold while waiting on a missing item. A kitchen display system (KDS) solves all of this — and for many Singapore restaurants, it is one of the highest-impact […]
Technology has changed how Singapore restaurants take orders — and two options dominate the conversation right now: QR ordering and self-service kiosks. Both reduce reliance on floor staff and can meaningfully improve the dining experience. But they are not interchangeable. The right choice depends on your format, your customers, and […]
How to Apply for PSG and SFEC: A Step-by-Step Guide (2026) If you’re a Singapore F&B business owner looking to adopt new technology, two government schemes can significantly reduce your cost: the Productivity Solutions Grant (PSG) and the SkillsFuture Enterprise Credit (SFEC). Used together, they can bring your out-of-pocket cost […]
Running a restaurant in Singapore has never been harder. Manpower costs are up. Customers expect faster service. And you’re still manually chasing reviews, sending the same birthday promo to everyone, and finding out on Monday that Tuesday was your worst day in months. AI is changing that — but not […]
Most Singapore restaurants are still running POS systems built before QR ordering existed, before AI upselling was possible, and before smart inventory could automatically 86 an out-of-stock set meal the moment its key ingredient runs out. In 2026, the gap between an outdated POS and the right one isn’t just […]
QR Ordering for Singapore Restaurants: Why Branding Matters More Than You Think Every Singapore restaurant owner understands the importance of a well-designed interior, a carefully crafted menu, and a consistent staff uniform. These are the visible expressions of your brand — the signals that tell customers who you are and […]
Why CRM is Important to Singapore Restaurants Singapore’s restaurant industry has never been more competitive. With over 9,000 food and beverage establishments competing for the same pool of diners, the restaurants that survive and grow are not necessarily those with the best food — they are the ones who know […]
Reduce Operating Costs with Technology: A Guide for Singapore F&B Owners Labour costs are rising. Rents aren’t falling. And margins in Singapore’s F&B industry are tighter than ever, with over 9,000 establishments competing for the same pool of diners. The restaurants pulling ahead aren’t necessarily the ones with the biggest […]