Getting customers to join your loyalty programme sounds simple. In practice, it is one of the most frustrating parts of running a restaurant CRM in Singapore. You invest in a membership system. You train your staff to ask. But at the counter, during a busy service, with a queue forming […]
Daily Archives: August 10, 2026
4 posts
Your POS system generates a report every single day. Most Singapore restaurant operators glance at total sales, maybe check if the number looks right, and close the tab. That is a missed opportunity — and in a margin-thin business, missed opportunities add up. The data sitting in your POS is […]
In Part 1, I wrote about what happened on 9 August 2025 — the ransom note in the database, the team that gave up their National Day to come back to the office, the customers calling a hotline we could barely keep up with, and the fear that gripped me […]
Yesterday was National Day. For most Singaporeans, it means fireworks, red and white, and a rare public holiday. For me, it marks something else: exactly one year since the worst day in Aptsys’s history. On 9 August 2025, while the rest of Singapore was celebrating, we were hit by a […]